Shipping policy
Last updated: 13 July 2026
1. Shipping Coverage
We ship worldwide. Certain countries or territories may restrict the importation of health supplements. Where we are unable to ship to your location, we will contact you after your order is placed and arrange a full refund.
2. Order Processing Time
- Orders are generally processed and dispatched within [1–3] business days after payment is confirmed.
- Processing may take longer during public holidays, major promotions, or stock shortages. We will notify you if this occurs.
- Business days exclude Saturdays, Sundays, and Hong Kong public holidays.
3. Estimated Delivery Times
| Destination | Estimated delivery (after dispatch) |
|---|---|
| Hong Kong | [1–3] business days |
| Macau / Taiwan | [3–7] business days |
| Mainland China | [5–10] business days |
| Southeast Asia | [5–14] business days |
| Rest of world | [7–21] business days |
These are estimates, not guarantees. Actual delivery times are affected by customs clearance, weather, courier scheduling, and events beyond our control.
4. Shipping Fees
- Shipping fees are calculated based on destination, weight, and the shipping method selected. Fees are clearly displayed at checkout before payment.
- [If applicable: Free shipping within Hong Kong on orders over HK$XXX.]
- All shipping fees are charged in Hong Kong Dollars (HKD).
5. Customs Duties and Import Taxes (Important for International Orders)
5.1 International orders may be subject to customs duties, import taxes, VAT/GST, or clearance handling fees imposed by the destination country or territory.
5.2 All such charges are the sole responsibility of the recipient (the buyer) and are not included in the product price or shipping fee you pay to us.
5.3 We are unable to calculate or pre-pay these charges. We recommend checking with your local customs authority before placing an order.
5.4 If a parcel is returned or destroyed because the buyer refuses to pay customs charges or fails to complete clearance, no refund will be issued, and any return shipping costs will be borne by the buyer.
6. Order Tracking
Once dispatched, a tracking number will be emailed to the address provided at checkout. Please check your spam folder if you do not receive it.
7. Incorrect Addresses
7.1 Please check your delivery address carefully at checkout. We accept no responsibility, and will not issue a refund, for failed delivery, loss, or return of parcels caused by an incorrect, incomplete, or outdated address supplied by the buyer.
7.2 To amend an address, email [service@nutriherbmy.co] before dispatch. Addresses cannot be changed once an order has shipped.
8. Lost or Damaged Parcels
8.1 If your parcel is lost or damaged in transit, contact us within [7] days of the estimated delivery date, quoting your order number.
8.2 We will assist in raising an investigation claim with the courier. Once verified, we will arrange a replacement or refund.
8.3 Where tracking records confirm successful delivery to the address you provided but you claim non-receipt, we may require you to first file a report with the local courier and relevant authorities.
9. Contact Us
For shipping enquiries: Email: [service@nutriherbmy.co] Phone: [+852 5377 8834] Hours: Monday–Friday, 10:00–18:00 (Hong Kong Time)