Privacy policy

Last updated: 13 July 2026

1. Introduction

NUTRICARE LIMITED ("the Company", "we", "us") respects your personal data privacy. This Policy explains how we collect, use, disclose, and protect your personal data, in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").

2. Data We Collect

2.1 Information you provide

• Name, email address, phone number
• Delivery and billing addresses
• Order and transaction history
• Account login credentials
• Correspondence with our customer service team
• Any other information you choose to provide (e.g. reviews, survey responses)

2.2 Information collected automatically

• IP address, browser type, device type, operating system
• Browsing history, session duration, click behaviour
• Data collected via cookies and similar technologies

2.3 Payment information We do not store your full credit card number. All payments are processed by third-party payment service providers (such as Airwallex or Shopify Payments) using encrypted channels.

3. How We Use Your Data

We collect and use your personal data for the following purposes:

• processing and fulfilling your orders and arranging delivery;
• processing payments and preventing fraudulent transactions;
• providing customer service and responding to enquiries;
• handling returns, exchanges, and refund requests;
• with your consent, sending you promotional material and product updates;
• improving our products, Website, and services;
• internal analysis and statistics;
• complying with legal and regulatory obligations.

4. Direct Marketing

4.1 We will only use your name, email address, and phone number to send you direct marketing about our products and promotional offers where you have given your explicit consent.

4.2 You have the right, at any time and free of charge, to request that we cease using your personal data for direct marketing. You may exercise this right by emailing [service@nutriherbmy.co] or clicking the "unsubscribe" link in any promotional email. We will cease sending such material upon receipt of your request.

5. Disclosure of Data

We do not sell, rent, or trade your personal data. We share your data with third parties only in the following circumstances:

• Logistics and courier companies — to fulfil delivery;
• Payment service providers — to process payments and prevent fraud;
• E-commerce platform providers (Shopify) — to operate the Website;
• Marketing and analytics service providers — to improve our services;
• Professional advisers (e.g. lawyers, accountants) — where necessary;
• Law enforcement or regulatory authorities — where legally required or to protect our legitimate interests.

All third parties are bound by confidentiality obligations and may process your data only for the purposes we specify.

6. Cross-Border Data Transfers

As we offer worldwide shipping, your personal data may be transferred outside Hong Kong (for example, to logistics partners or cloud servers located overseas). We take reasonable steps to ensure such transfers are adequately protected.

7. Cookies

7.1 We use cookies and similar technologies to maintain shopping cart functionality, remember your preferences, analyse site traffic, and deliver personalised content.

7.2 You may refuse or delete cookies via your browser settings, but this may impair certain functions of the Website (such as the shopping cart).

8. Data Security

We implement reasonable technical and organisational measures — including SSL encryption in transit and access controls — to protect your personal data against unauthorised access, processing, erasure, or accidental loss. However, no internet transmission is completely secure and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by legal, accounting, and tax obligations (transaction records are generally retained for 7 years).

10. Your Rights

Under the PDPO, you have the right to:

• Access — request a copy of the personal data we hold about you;
• Correct — request correction of inaccurate personal data;
• Opt out — request that we cease using your data for direct marketing;
• Erase — request deletion of your personal data where appropriate.

To exercise these rights, please contact: Data Protection Officer Email: [privacy@nutriherbmy.co] Address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong

We will respond within 40 days of receiving your request, as required by the PDPO. A reasonable fee may be charged for data access requests.

11. Minors

This Website is not intended for persons under 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Amended versions take effect upon publication on the Website. We will post a prominent notice on the Website in the event of material changes.

13. Contact Us

NUTRICARE LIMITED Email: [service@nutriherbmy.co] Phone: [+852 XXXX XXXX] Address: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong

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3. Shipping Policy

Last updated: 13 July 2026

1. Shipping Coverage

We ship worldwide. Certain countries or territories may restrict the importation of health supplements. Where we are unable to ship to your location, we will contact you after your order is placed and arrange a full refund.

2. Order Processing Time

• Orders are generally processed and dispatched within [1–3] business days after payment is confirmed.
• Processing may take longer during public holidays, major promotions, or stock shortages. We will notify you if this occurs.
• Business days exclude Saturdays, Sundays, and Hong Kong public holidays.

3. Estimated Delivery Times

These are estimates, not guarantees. Actual delivery times are affected by customs clearance, weather, courier scheduling, and events beyond our control.

4. Shipping Fees

• Shipping fees are calculated based on destination, weight, and the shipping method selected. Fees are clearly displayed at checkout before payment.
• [If applicable: Free shipping within Hong Kong on orders over HK$XXX.]
• All shipping fees are charged in Hong Kong Dollars (HKD).

5. Customs Duties and Import Taxes (Important for International Orders)

5.1 International orders may be subject to customs duties, import taxes, VAT/GST, or clearance handling fees imposed by the destination country or territory.

5.2 All such charges are the sole responsibility of the recipient (the buyer) and are not included in the product price or shipping fee you pay to us.

5.3 We are unable to calculate or pre-pay these charges. We recommend checking with your local customs authority before placing an order.

5.4 If a parcel is returned or destroyed because the buyer refuses to pay customs charges or fails to complete clearance, no refund will be issued, and any return shipping costs will be borne by the buyer.

6. Order Tracking

Once dispatched, a tracking number will be emailed to the address provided at checkout. Please check your spam folder if you do not receive it.

7. Incorrect Addresses

7.1 Please check your delivery address carefully at checkout. We accept no responsibility, and will not issue a refund, for failed delivery, loss, or return of parcels caused by an incorrect, incomplete, or outdated address supplied by the buyer.

7.2 To amend an address, email [service@nutriherbmy.co] before dispatch. Addresses cannot be changed once an order has shipped.

8. Lost or Damaged Parcels

8.1 If your parcel is lost or damaged in transit, contact us within [7] days of the estimated delivery date, quoting your order number.

8.2 We will assist in raising an investigation claim with the courier. Once verified, we will arrange a replacement or refund.

8.3 Where tracking records confirm successful delivery to the address you provided but you claim non-receipt, we may require you to first file a report with the local courier and relevant authorities.

9. Contact Us

For shipping enquiries: Email: [service@nutriherbmy.co] Phone: [+852 5377 8834] Hours: Monday–Friday, 10:00–18:00 (Hong Kong Time)